Frequently Asked Questions
Everything you need to know about your skincare journey with The INKEY List.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking link. You can also view your order status by logging into your account on our website.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. If you are unhappy with your purchase, please contact our support team to initiate a return.
Are your products cruelty-free?
Yes, The INKEY List is a cruelty-free brand. We do not test our products or ingredients on animals, nor do we delegate this task to others.
How do I know which products are right for my skin type?
We recommend using our Recipe Builder tool on the website or contacting our 24/7 'askINKEY' team for a personalized skincare routine tailored to your specific needs.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and Clearpay in select regions.